Payments, cancellations & refunds

Paying for a booking

• Court bookings are paid online in Indian rupees through Razorpay. The price shown before you pay is the total charged.
• When you continue to payment, your slot is held for you for a few minutes (shown during checkout). If the payment isn't completed in that time, the slot is released.
• A booking is confirmed only after Razorpay's payment has been verified by our system. You'll see a confirmation page with your booking reference and receive a confirmation email.
• If money is debited but the booking can't be confirmed (for example, the payment arrived after the hold ran out and the slot had been taken), the full amount is refunded automatically.

Cancelling a booking

• [Describe your cancellation terms here — for example, how many hours before the start time a customer may cancel and how much is refunded.]
• To request a cancellation, contact SmashPoint with your booking reference (it starts with SP-).
• If SmashPoint has to cancel your booking (for example for maintenance or an emergency closure), you receive a full refund.

Refunds

• Refunds are made to the original payment method through Razorpay.
• Once issued, refunds usually reach your account within 5–7 working days, depending on your bank.
• Your booking page shows the refund's status and Razorpay reference.

Badminton academy hours

Both badminton courts are used for academy sessions every day from 5:00 PM to 7:00 PM and can't be booked during that time.